Support Network

Complex Care Services

We aim to provide complex care service across Australia. This is to make sure that you receive the support and care you need to live a fulfilling life.

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Exceptional Complex Care Services: Your Well-being is Our Priority

Struggling to manage your health conditions? Complex care service is the solution that can transform the way you live. Having multiple health conditions makes daily living activities become challenging. But you don't have to do it alone.

At Support Network, we offer care services that meet your unique needs and preferences. This is to ensure our team workers help you manage and monitor your health issues. We understand that people have different health-related problems that's why we offer care plans that fit your needs.

We aim to provide reliable well-being support service across Australia. This is to make sure that you receive the support and care you need to live a fulfilling life.

What is complex care?

Complex care refers to the type of healthcare and support given to people who have constant or long-term health conditions. These health issues may include neurological disorders, disabilities, and injuries. These people need extra support to manage their symptoms and daily basic activities.

Complex care often involves a team of professionals working together to provide the necessary care and meet your needs.

Our Complex Care Core Services

Our service provides medical treatment, care planning and support to help people with regular and complicated health issues. This will help them to manage their life on their own in the community. It will reduce the risk of being admitted to hospital. The Complex Care Service include:

Neurological care

We offer long-term support in which our qualified carers help people with neurological conditions. These include dementia, epilepsy, Parkinson’s disease, and Alzheimer’s disease. This is to manage symptoms and support individuals to live on their own terms at home.

These complex health conditions affect the brain or nervous system, which also affects movement, speech, and overall behaviour.

Nursing and Medical Assistance

We offer continuous medical supervision to people who need ongoing support. Our registered nurses help with treating wounds, taking drugs, and other medical support care.

Disability Support and NDIS Complex care

Our services offer specific care plans to people with disabilities who are unable to perform daily activities. We are a registered NDIS provider. We work with allied healthcare professionals to provide specialized therapies.

Also, our caregivers provide assistance with mobility, personal care and other medical assistance.

In-Home care

This service allows people to receive their medical care and personal care in their comfort homes. This is to ensure safety, comfort, and improved independence.

Support Network enables personal support, which is developed around your lifestyle and home. We offer this care to clients whilst you are surrounded by the people and things you love.

Care Coordination

Our Chronic & Complex care service is designed to help you develop goals and establish a care plan. We will work with you, your doctors, carers and other services to create a seamless plan.

Mental Health Support

We offer personalized support for individuals with mental health conditions such as depression, anxiety, and bipolar disorder. We work with healthcare professionals to provide therapy, medication administration, and daily assistance. This will ensure individuals adapt to their daily life activities.

Who Needs Complex Care ?

People who have constant health conditions will benefit from complex care services. Because they require continuous support and monitoring.
People with disabilities who cannot perform daily activities. This will help them to manage their health, and daily activities, and to stay engaged in their society.
Those with health conditions like dementia, epilepsy, and Parkinson's disease need specialized neurological care.
Seniors with age-related conditions like dementia, or movement constraint need ongoing complex care support.
Those recovering from surgeries or other severe illnesses need professional support to regain their health and independence.

At Support Network, our professional support team and care facilitators see to it that you experience improved well-being and live a fulfilling life in your home.

Complex Care for Young People

Complex care for young ones involves providing unique care and emotional support. This service is for those who have regular health issues or disabilities that affect their daily lives.

Our professional support workers are committed to building lasting relationships. They provide support care designed to meet your health and social needs, ensuring improved well-being and growth. These complex care include:

Personalized care plans.
Medical and health support.
Personal care and hygiene assistance.
Movement and physical support.
Emotional and psychological support.
Social and community engagement.

By focusing on these services, we ensure care aligns with each person’s unique needs. This will eventually improve their mental health and quality of life.

Complex Care For the Elderly

Many elderly have different health conditions such as long-term illness, dementia, and movement constraints. This service is important for them to maintain their dignity, independence and quality of life.

At Support Network, our primary goal is to provide quality care support focused on meeting individuals' specific needs. Complex care enables seniors to spend their lives in a comfortable and respectful environment where all their care needs are met.

Our support workers are trained to provide older people with a wide range of healthcare needs including:

Personalized care plans to meet your specific needs.
Personal care and hygiene assistance such as washing, and getting dressed.
End-of-life care.
Mobility support
Companionship and emotional support.
Assistance with daily chores like cleaning, cooking, and laundry.
Medical and healthcare support.
Care for conditions like dementia.
Meal preparation and feeding.

At Support Network, we offer a broad range of services specifically designed for the elderly with complex care needs. This is to improve quality of life and promote independence.

Benefits of Complex Support Plan

There are various benefits to receiving complex in the comfort and safety of your own home:

Improved quality of life: You have the chance to a higher level of independence and have more control over your daily activities. This will lead to a better quality of life, filled with freedom and independence.
Personalised care: You will experience one-on-one complex care and support from a dedicated and trained carer. This ensures that your care support is tailored to your unique needs and preferences.
Familiar environment : Truly, there is no place like home to receive the care you need. You will receive your support in a familiar and comforting environment. This will contribute positively to you in improving your health conditions.
Reduced risk of infection : By receiving care at home, you will be exposed to fewer germs and the possibility of developing infections will be minimal.
Cost-effective : You will spend less on complex care at home compared to what you will spend in a hospital or other medical facility, especially long-term care.

NDIS Complex Care Support

The NDIS Complex Care program consists of various services and supports tailored to meet the specific needs of people with complex disabilities. Through the NDIS funding, you will receive support from specialised support workers and healthcare professionals. With the qualifications and experience required to safely provide high-quality care you deserve. Here are the key components included in the NDIS Complex Care:

Personalised Care Plans

We will work with your NDIS package to design and create a specialised support plan that addresses your needs, preferences, and goals. This is to ensure you receive care that fits your unique needs and preferences.

Daily Living Support

NDIS Complex Support provides assistance with daily tasks for people with chronic health conditions. Support workers are trained to help with these daily tasks such as personal hygiene, mobility, and home maintenance to ensure a safe and germs-free environment.

Medical and Health Support

NDIS provides funding for medical services for people with medical conditions. This is to ensure you receive the necessary medical support for managing your health and well-being.

Allied Healthcare Support

NDIS connects you with potential professionals who can provide specialized care services. They are health professionals who can help you improve your well-being and all your health issues.

Assistive Technology and Equipment

NDIS offers funding that can be used to buy equipment such as wheelchairs or communication devices to ease movement and increase independence.

Community Participation

NDIS not only offers medical support but also addresses social and community engagement. This is to encourage you to engage with your community, build social connections, and participate in social activities that promote well-being and improve your social life.

Respite Care

We believe you all know how important caregivers are in the lives of disabled people. Therefore, NDIS provides temporary carers to take charge while our workers take a break to ensure that you are in safe hands.

Support Network is a registered NDIS provider offering tailored support for individuals with complex healthcare needs. With our experienced and dedicated workers, we aim to always deliver exceptional care and support with attention to every detail.

We understand how personal and important complex care is. This is why we are dedicated to providing support to individuals with dignity and respecting their opinions and perspectives.

If you are in need of complex care services, please reach out to us to get started with the NDIS plan.

Benefits NDIS Complex Care

NDIS Complex Care consists of various benefits for individuals with complex disabilities. Here are some key benefits of choosing NDIS Complex Care:

Improved Quality of Life : The NDIS Complex Care provides you with diverse care. This ranges from specialized care, therapy, and mobility aids to improve your physical, and emotional well-being.
Professionals Support : NDIS Complex Care will connect you with qualified and trained healthcare professionals. This includes medical experts, therapists, and support workers to provide you with the utmost support and care you deserve.
Flexibility : This service allows you to change and adjust your needs. As your requirements change, you can adjust your NDIS Complex Care to ensure ongoing support.
Peace of Mind : Knowing that you are receiving high-quality, personalized care from professionals who understand your needs assures you peace of mind.

Accommodation with Complex Support (SDA) Under NDIS

The NDIS offers various services to people with disabilities including SDA (Specialist Disability Accommodation) for eligible people who are eligible. This accommodation is built for people who have complex care needs. This is a result of extreme medical conditions that require high levels of support.

SDA homes are designed to provide complex care solutions in a warm and friendly environment that is connected to the individual community. You can organize the spaces to your personal preference, invite friends and family over, and receive your care support. The accessibility features can include:

Bedrooms with hoists
High physical supports
Robust walls and furnishings
Falls detection technology
Accessible doorways and benches to accommodate wheelchairs
Accessible showers
Extra safety features
Sensory features

Support Network provides high physical support SDA accommodation for NDIS participants who require complex care solutions.

Who is Eligible for SDA Under NDIS

To meet the SDA eligibility criteria, you need to demonstrate the impact of your disability. The requirements include:

Have an extreme functional impairment.
Have difficulty with mobility, self-care, and communication
Have a very high need for support provided by a support worker.
You have lived in SDA-type accommodation before
Show how SDA will help you pursue your NDIS goals
Demonstrate how SDA will reduce the impact of your functional impairment.
Show how SDA will reduce your overall plan costs.

Signs that show you need NDIS Complex Care

High level of dependency
Complex medical needs
Mobility constraint
Communication challenges
Behavioural challenges
Intensive therapy needs
Caregiver burnout
Assistive technology requirements
Goal setting and planning

As a complex care provider, our qualified team provides personally tailored services that address every of your needs. Our local staff are dedicated and experienced, with a commitment to providing best practice care for maximum outcomes.

Want to have a one-on-one chat to discuss your care needs?

We can also help you organise NDIS or My Aged Care assessment. If you are just starting to explore your care options and you are looking for a provider, we got you covered.

How Does Complex Care Work?

Collaborative team: You will be provided with health professionals who will work together to assess and manage your needs.
Personalized care plan : You alongside your healthcare team will develop a tailored care plan based on your unique needs and preferences.
Care Coordination : Your care coordinator will communicate and collaborate with your healthcare providers. This will ensure you are being provided with the right care seamlessly.
Continuous Monitoring and Adjustment : Your care team will regularly monitor your health conditions. You adjust your care plan if there are any changes to avoid complications.
Social Factors Affecting Health: We will address the social factors that can affect your health and your well-being. By helping you with housing, food, or some other factors.

Why Support Network Excels in NDIS Complex Care

Comprehensive Method : At Support Network, irrespective of your health conditions, we work with you to ensure that every aspect of your needs is considered. This is to improve your health and quality of life.
Highly Trained Professionals : At Support Network, when it comes to health and human well-being, we don't joke with it. Hence, we work with qualified, registered, and experienced healthcare experts who can give you the maximum care support you need.
Collaboration with Healthcare Professionals : We effectively collaborate and communicate with allied healthcare professionals. This will ensure you have a complete care team providing care that meets each of your specific needs.
Empowerment and Independence : At Support Network, we don't just offer services; we also offer support that promotes independence and empowerment. This is to help you achieve your goals and also help you participate in social activities.
Access to Support : We understand how important health is, and that's why we provide complex care services across Australia. Ensuring that every individual in need of specialized care whether in urban or rural areas has access to support care teams.

How to Get Started with Our Complex Care Service

Contact Us

Reach out to us to discuss your needs and preferences and help you understand how the complex service works.

Review

Your care coordinator alongside other specialists will review your documents to understand your health conditions and the support care service you will need.

Create a Personalized Care Plan

After reviewing your condition, we will connect you with the qualified carers. They will design a care plan and services tailored to your needs and situation. This personalized plan is to ensure every aspect of your care is being taken care of and also improves your quality of life and well-being.

Assigning care team

We will assign healthcare providers who match the skills and experience needed for your care. This is to ensure that your care team meets the requirements of your needs ensuring you receive the best care support.

Ongoing Support

We will constantly be in touch and regularly check on you to see if there are any changes in your care plan to ensure seamless and continuous support.

Reach Out to Us Today

Complex care provides support for people who have disabilities, ongoing health problems, illness or weakness in old age. This often includes a wide range of services, such as help with movement, assistance with daily living tasks, and management of health conditions.

Finding a reliable complex care provider can be overwhelming, especially if it is your first time looking for support care services. There are various support you can get through government-funded services such as the NDIS for disabilities and My Aged Care for seniors. These can help you find the support and care you need, so you can live independently and enjoy life.

Want to get started? We’re more than happy to help.

Get in touch for a free consultation.

Frequently Asked Questions

What's the difference Between Complex Care and Home Care? Is Complex Care Provided 24/7? What Qualifications Do Complex Care Providers Have? Can complex care services be short-term?

What's the difference Between Complex Care and Home Care?

Complex care and home care both provide support to individuals in their homes. However, the level of care and medical needs they provide differ. Complex care is a specialized assistance for people who have constant health issues, medical conditions, or disabilities. It requires care support from professional care teams such as doctors, nurses, therapists, social workers, and other professional teams. Home care, on the other hand, focuses on assisting people with daily tasks to maintain independence and quality of life. These services include: personal care assistance, meal planning and preparation, and housekeeping. Home care doesn't require specialized treatment, unlike complex care.

Complex care and home care both provide support to individuals in their homes. However, the level of care and medical needs they provide differ.

Complex care is a specialized assistance for people who have constant health issues, medical conditions, or disabilities. It requires care support from professional care teams such as doctors, nurses, therapists, social workers, and other professional teams.

Home care, on the other hand, focuses on assisting people with daily tasks to maintain independence and quality of life. These services include: personal care assistance, meal planning and preparation, and housekeeping. Home care doesn't require specialized treatment, unlike complex care.

Is Complex Care Provided 24/7?

Yes, complex care can be provided 24/7. Especially for those with long-term health conditions, who are in need of constant monitoring and support. This often includes having 24/7 access to healthcare professionals. Assistance with mobility, personal care, emotional support, medical support, and daily living activities. At Support Network, we offer customized care plans tailored to 24-hour care. This will ensure you receive continuous care from qualified caregivers. We will work with you to develop a care plan that meets your specific needs. We understand that people with chronic illness and severe medical conditions require ongoing support. We aim to give you peace of mind knowing that you are receiving the best care 24/7.

At Support Network, we offer customized care plans tailored to 24-hour care. This will ensure you receive continuous care from qualified caregivers. We will work with you to develop a care plan that meets your specific needs.

We understand that people with chronic illness and severe medical conditions require ongoing support. We aim to give you peace of mind knowing that you are receiving the best care 24/7.

What Qualifications Do Complex Care Providers Have?

A complex care provider holds nursing qualifications and specialized training in managing chronic conditions. This can include completing relevant courses like medication management, wound care, and many more or obtaining certifications in specific areas that are required. All these will depend on the specific care areas you need. At Support Network, our care team are qualified professionals with certifications. They undergo training and continuous learning to stay up to date with the latest healthcare techniques. This is to ensure our care workers provide you with the standard care support tailored to your unique needs.

All these will depend on the specific care areas you need.

At Support Network, our care team are qualified professionals with certifications. They undergo training and continuous learning to stay up to date with the latest healthcare techniques. This is to ensure our care workers provide you with the standard care support tailored to your unique needs.

Can complex care services be short-term?

Yes, complex care services can be provided on a short-term basis, which will depend on your health conditions. These health conditions may include health crises, traumatic injuries or multiple chronic diseases, complex care can be tailored to your specific needs at that time. You can adjust your care plan based on your condition and the level of care you need. To ensure you receive quality care for that period. We advise you to discuss your needs with your provider. This will let you know whether their services are suitable for short-term care. At Support Network, we understand that health crises can happen at any time. That's why we add the ability to change or adjust your care plan into our support care service.

You can adjust your care plan based on your condition and the level of care you need. To ensure you receive quality care for that period. We advise you to discuss your needs with your provider. This will let you know whether their services are suitable for short-term care.

At Support Network, we understand that health crises can happen at any time. That's why we add the ability to change or adjust your care plan into our support care service.

NDIS Support Services Available

Home Care
Daily Living and Life Skills
Domestic Assistance
24 Hour Care
Personal Care
Overnight Care
Disability Care
Disability Support
Complex Care
High Care
Behaviour Support

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